Public infrastructure · Mobile apps · Field service
Mobile-first complaint management for an LED streetlight network.
Mobile applications and management reporting created a visible, auditable workflow for registering, assigning, resolving and closing faults across a converted streetlight network.
A dark streetlight is an immediately visible public-service failure. Every complaint needed to reach the correct field team and remain visible until resolution.
Without a dedicated system, complaints risked disappearing across informal channels. Management could not reliably see open faults, ageing work or resolution performance.
We delivered mobile applications for registering faults directly into a common system and a tracked workflow that follows every complaint through assignment and closure.
Built-in management reports provide a continuous view of complaint volume, pending work and resolution status.
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Key capabilities
Inside the solution.
- Mobile complaint registration from the field
- Visible assignment, tracking and closure workflow
- Management reporting across volume and status
- Auditable history of reported and completed work
Operational results
What changed.
- Every complaint recorded inside one accountable system
- Open and ageing work made visible to management
- Field activity connected directly to closure records
- An auditable service trail for the LED network